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Investor Grievances Escalation Matrix

Details of Contact Person Address Contact No. Email ID
Customer Care Chirag Kenia 16th Floor, One BKC ‘A’ Wing, G Block, Bandra Kurla Complex,
Bandra (East), Mumbai 400051
+91 22 6632 8490 chirag.kenia@bofa.com
Head of Customer Care Mihir Shah 18th Floor, One BKC ‘A’ Wing, G Block, Bandra Kurla Complex,
Bandra (East), Mumbai 400051
+91 22 6632 8736 mihir2.shah@bofa.com
Compliance Officer Shervin Purohit 17th Floor, One BKC ‘A’ Wing, G Block, Bandra Kurla Complex,
Bandra (East), Mumbai 400051
+91 22 6632 8853 shervin.purohit@bofa.com
Designated Director Arbind Maheshwari 18th Floor, One BKC ‘A’ Wing, G Block, Bandra Kurla Complex,
Bandra (East),Mumbai 400051
+91 22 6632 8710 arbind.maheswari@bofa.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/.
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Attention Investors

BofA Securities

BofA Securities provides the following services in India: Research, Equity Sales & Trading, Futures & Options, Electronic Trading, Equity Capital Markets, Debt Capital Markets and M&A. SEBI Regn Nos. Research Analyst: INH000000503, Stock Broking: INZ000217333, Merchant Banker: INM000011625. Registered Office: BofA Securities India Limited (formerly known as DSP Merrill Lynch Limited) (CIN: U74140MH1975PLC018618), Ground Floor, A-Wing, One BKC, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051, India. Tel.: (91-22) 6632 8000. For specific investor grievances, if any, email IDs are brokingindia@ml.com, dg.rsch_in_complaint@bofa.com, dg.india_merchantbanking@bofa.com. Compliance officer - Shervin Purohit, Email: shervin.purohit@bofa.com, Tel No.: +91 22 6632 8000.

Subscription to Initial Public Offering(IPO)

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application from to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

Stock broking account holders

Prevent Unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. receive information of your transactions directly from Exchange on your mobile/email at the end of the day.

Filing of complaints on SCORES - Easy & quick

a. Register on SCORES portal - https://scores.gov.in
b. Mandatory details for filing complaints on SCORES
i. Name, PAN, Address, Mobile Number, E-mail ID c. Benefits: i. Effective communication
ii. Speedy redressal of grievances

KYC registration

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Advisory for investors

  • Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.

  • Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.

  • Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following links
  •      NSE: https://www.nseindia.com/invest/about-defaulter-section
  •      BSE: https://www.bseindia.com/static/investors/Claim_against_Defaulter.aspx
  • Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.

  • Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.

  • Don't ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.

  • Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.

  • Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.

  • Disclaimer

    "BofA Securities" is the marketing name for trading in securities and financial instruments, strategic advisory, and other investment banking activities of Bank of America Corporation. These activities are performed globally by investment banking affiliates of Bank of America Corporation ("Investment Banking Affiliates"), including, in India by BofA Securities India Limited (formerly known as DSP Merrill Lynch Ltd), which provides the following services in India: Research, Equity Sales & Trading, Futures & Options, Electronic Trading, Equity Capital Markets, Debt Capital Markets and M&A.

    © 2022 Bank of America Corporation.